Yes, we are Gleeks.
We discovered the show midway through season two, and thanks to Netflixs, have finally caught up on every single last episode. Is that silly? I often have dreams about being in Glee, or being someone in Glee, which I guess is pretty silly. But it's just a lot of fun, it makes fun of high school and society as a whole in a way we can relate to and laugh about. It's also fun to reminisce about our high school experiences, which were absolutely nothing like they portray on the show.
Another show we watch that just ended till next season? Project Runway. I know I know! We are such nerds! But that one has helped us be more fashion forward, at least in the way we think. We are no where near rich enough to dress like those people (or crazy eccentric enough I should say as well).
Ah, and then me and Tristan watch lots of Blues Clues and Sid the Science Kid. And for some reason, he adores them both, loves the songs, loves to dance and sing along. It is pretty dang cute. The other day he figured out how to flail his arms while bobbing up and down, and he also likes to slap his knees while bobbing up and down. The funny thing is, he will dance to just about anything, ring tones, hymns, the dishwasher, anything with rhythm. I've yet to get a good video since he gets self conscious anytime I pull out a camera. Oh well, we'll get it sometime.
But yeah, that's us for now. Pretty dull right? That's what happens when Nick gets back to school. He's gone all day and me and Tristan veg. We go out on walks with Korra, play at the park down the street from out house. The other day we were adventurous and went to the grocery store a couple blocks away. That was fun. Tristan loves the playground though, and his favorite part? The mulch. He loves to dig through and find odd shaped wood pieces to put at the bottom of the slide. A week or so ago, we went to the park in the morning and they were having a Husky dog show. So we got to watch that for a bit, and it was super cool. Tristan even got to meet some of the puppies, one of which he fed his binki to. Silly boy.
Korra is doing fabulous. She is very nearly potty trained. Not a single accident in weeks! She is getting a bit willful though, not always listening to us. She's sweet though, and loves attention, especially from Tristan. And he gladly obliges her, and feeds her random junk off the floor through the bars on her cage. Sometimes, when he is munching on a cracker, he will "pretend" to share with her, so she gets in one or two good licks, and then he pulls it away and finishes it. I've apprehended him twice so far that I have seen, but I am sure he does it way more often the stinker.
Nick is plugging away at school, still working on applications for PhD school. We're not sure where we are going to be going, but one thing is for sure, we are leaving Utah sometime next summer (yeay!) Not that we haven't enjoyed our time here, we're just ready for the next chapter in our lives. Whenever we talk about school being over and a real career starting, it seems to far away and unreal. Like, will that ever happen? Will we ever be financially secure and own a home with a yard? No more landlords??? Oh we are counting the days! Hopefully in six years that will be a reality. Hopefully. We'll see.
Ok, sorry to ramble on, got kind of side tracked once or twice. But I haven't blogged in a while, been busy. So, thought I would catch you all up!
Saturday, October 20, 2012
Thursday, October 11, 2012
Return of the Collar
I have to say I am grateful for having worked at a competent medical office with decent employees who put the patient before payment.
Last time Tristan got botox, his doc at Primary's recommended we see a college of her at a rehab clinic in Sandy. So we did, and we were impressed. Tristan was crawling and walking within two months. So after his second injection, we decided to go back to the same place. I called to make the appointment, they asked if I wanted to keep the same time of day I had before, 2 PM, and I said yes. I put it down on my calendar and we waited two and a half weeks to go. I was a little miffed they made us wait that long because they were considering him a "new" consult, even though he was being seen for the same thing, but I figured what the heck, we'd sort it out when we got there.
The day of the appointment came, and Tristan and I drove up there two and a half hours early to go shop around the Valley Fair mall. It was fun, he got to play on the splash pad and had a blast. And I got a pair of trendy boots. Then, I got him some lunch, and we drove back to Sandy for his appointment. We got there about 1:20, but we sat out in the parking lot and I fed him a little cheese burger. When he was through, we walked into the clinic. It was now quarter to 2.
I told them his name, the receptionist stared at her computer confused, and then told me a moment later his appointment was at 1. So I said, um, no we were told 2, like he had been seen before. And she said, I'm sorry, we'll have to reschedule you. Of course I got mad, "it's your guy's mistake and we just drove all the way up from Provo to see her. Can we at least talk to her?" The chick said no. So I said, "Well, technically we still have 15 minutes left of our appointment, we should be able to at least ask her what we can do until we can get in for an appointment." The receptionist shook her head, feigning sympathy, and told me that I couldn't talk to her because it would end up being a 10 minute appointment, and they couldn't bill for it.
Furious, I stomped out of the office, and took out my phone. I called Nick and left him a message that the office was ridiculous. Then I called the office back, and as sweetly as I could, asked to speak to the office manager. She was out for the day. So I left her a message. I told her I was very disappointed in her receptionist conduct. I was mad she would tell me that their getting paid was more important than my son as a patient. I was mad that they wouldn't even let me talk to the physician, what do they do when people call in with a question? Do they bill for that? I was mad they wouldn't make up for their mistake in scheduling, that I understood things like that happen after having been a receptionist myself multiple times, and I could not believe that they would turn me away without even consulting the physician.
She didn't call me back the next day, so I called her. And we had a lengthy chat. She agreed with me, I shouldn't have been treated so unprofessionally, especially when the error was on their part. She asked what she could do for me, since they couldn't get in me for another week. Nick said I should have asked them to pay for the gas, but I didn't. I just said no thanks, I'm going to go back to his original PT. At least his staff is competent. I just wanted to let them know so in the future when they were faced with a similar problem, they didn't send another patient away. I could just see myself getting reamed out by my old boss for doing something like that, which is why I was so appalled.
SO! Sorry, long rant, we ended up going to see Kelly again in Orem. He got us in the next day after we contacted him. Imagine that, what great service! And, he gave us great tips and ideas that have thus far been working. Tristan doesn't put up a fuss when we put him in his collar anymore, because we have turned it into toss the ball time. And we also play toss the ball at the wall while holding him tiled on out laps. That along with other things made for a very productive visit. We're hoping Tristan does better after this series of Botox, because the next step might be surgery to correct his torticollis. So like I said, keeping our fingers crossed everything will work out for him.
Last time Tristan got botox, his doc at Primary's recommended we see a college of her at a rehab clinic in Sandy. So we did, and we were impressed. Tristan was crawling and walking within two months. So after his second injection, we decided to go back to the same place. I called to make the appointment, they asked if I wanted to keep the same time of day I had before, 2 PM, and I said yes. I put it down on my calendar and we waited two and a half weeks to go. I was a little miffed they made us wait that long because they were considering him a "new" consult, even though he was being seen for the same thing, but I figured what the heck, we'd sort it out when we got there.
The day of the appointment came, and Tristan and I drove up there two and a half hours early to go shop around the Valley Fair mall. It was fun, he got to play on the splash pad and had a blast. And I got a pair of trendy boots. Then, I got him some lunch, and we drove back to Sandy for his appointment. We got there about 1:20, but we sat out in the parking lot and I fed him a little cheese burger. When he was through, we walked into the clinic. It was now quarter to 2.
I told them his name, the receptionist stared at her computer confused, and then told me a moment later his appointment was at 1. So I said, um, no we were told 2, like he had been seen before. And she said, I'm sorry, we'll have to reschedule you. Of course I got mad, "it's your guy's mistake and we just drove all the way up from Provo to see her. Can we at least talk to her?" The chick said no. So I said, "Well, technically we still have 15 minutes left of our appointment, we should be able to at least ask her what we can do until we can get in for an appointment." The receptionist shook her head, feigning sympathy, and told me that I couldn't talk to her because it would end up being a 10 minute appointment, and they couldn't bill for it.
Furious, I stomped out of the office, and took out my phone. I called Nick and left him a message that the office was ridiculous. Then I called the office back, and as sweetly as I could, asked to speak to the office manager. She was out for the day. So I left her a message. I told her I was very disappointed in her receptionist conduct. I was mad she would tell me that their getting paid was more important than my son as a patient. I was mad that they wouldn't even let me talk to the physician, what do they do when people call in with a question? Do they bill for that? I was mad they wouldn't make up for their mistake in scheduling, that I understood things like that happen after having been a receptionist myself multiple times, and I could not believe that they would turn me away without even consulting the physician.
She didn't call me back the next day, so I called her. And we had a lengthy chat. She agreed with me, I shouldn't have been treated so unprofessionally, especially when the error was on their part. She asked what she could do for me, since they couldn't get in me for another week. Nick said I should have asked them to pay for the gas, but I didn't. I just said no thanks, I'm going to go back to his original PT. At least his staff is competent. I just wanted to let them know so in the future when they were faced with a similar problem, they didn't send another patient away. I could just see myself getting reamed out by my old boss for doing something like that, which is why I was so appalled.
SO! Sorry, long rant, we ended up going to see Kelly again in Orem. He got us in the next day after we contacted him. Imagine that, what great service! And, he gave us great tips and ideas that have thus far been working. Tristan doesn't put up a fuss when we put him in his collar anymore, because we have turned it into toss the ball time. And we also play toss the ball at the wall while holding him tiled on out laps. That along with other things made for a very productive visit. We're hoping Tristan does better after this series of Botox, because the next step might be surgery to correct his torticollis. So like I said, keeping our fingers crossed everything will work out for him.
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